General Patient Information
PATIENT INFORMATION GUIDE
FEEDBACK & QUESTIONS
For questions, complaints, and compliments please email us on NPHExecutiveAssistant@healthscope.com.au and we will make contact with you.
Worried about a change in your or a loved one's condition? Refer to the REACH Poster in your room or speak to the nurse in charge for a clinical review. If it is an emergency Press the RED CALL BUTTON on your patient handset
For your convenience there are two coffee shops located at the hospital, one inside the Kingston Building and one between the two buildings.
You will also have access to a retail pharmacy, flowers and an ATM.
Day surgery services provide patients requiring minor surgery the convenience of not staying overnight while still receiving specialised care by highly skilled specialists and nursing staff.
Day procedures that may be carried out could include diagnostic gastrointestinal, dentistry and minor gynaecological surgery, or any minor surgical procedure that your specialist feels could be carried out as a day procedure.
You will be guided through the process by the hospital staff and when you are discharged you will be provided with a discharge summary outlining details of any special care you may require, as well as your follow up appointment with your doctor.
When your recovery is complete, our nursing staff will provide you with a Discharge Summary containing details of any special care you may require, as well as details of a follow up appointment with your doctor. This summary also outlines some general rules to be observed following your procedure.
You will be discharged into the care of an adult to accompany you home and stay overnight with you. Until then, we strongly advise that you should not:
- Travel on public transport
- Make important decisions or sign any legal documents
- Operate machinery
- Attempt to drive a motor vehicle
Newcastle Private Hospital is recognised by all major health funds that will reimburse treatment costs depending on your level of cover. We can provide you with an estimate of hospital charges, an estimate of your fund rebate, as well as advice on any out of pocket expenses that you may incur for your treatment.
Newcastle Private Hospital is a Department of Veterans’ Affairs partnering Hospital where you have access to help and support through our Veterans’ Affairs Liaison Officer.
If you do not hold private health insurance we are only too happy to provide you with a detailed estimate for your hospitalisation.
Fees that are charged by medical and allied health practitioners, which may include pharmacy and radiology, will be billed separately by the relevant provider.
We can accept any payment due by EFTPOS, Visa, MasterCard, bank cheque, money order or cash. Unfortunately we do not accept American Express, personal or business cheques and fees apply to credit card transactions.
Confirming Your Booking
Your doctor will give you all of the necessary admission forms for booking into the hospital. Please complete your booking preferably one week before your admission day. After completing the forms you may book:
The Admissions Office is located on the ground floor of the Kingston Building and is open between 8.00am and 6.00pm, 7 days per week.
To the Admission Office on 02 4952 5704.
Newcastle Private Hospital
PO Box 466
New Lambton NSW 2305
Before we can admit a Department of Veterans' Affairs (DVA) patient, we need your doctor to obtain approval from the department.
- Sleepwear, dressing gown and slippers
- Personal toiletries
- All medications you are presently taking and any repeat prescriptions. All medications must be in the original dispensed packaging – NO Webster Packs please.
- Any relevant X-rays and/or scans
- Your Medicare card/Pension card/DVA card/Private Health Insurance Card
- Safety Net Card, when it applies
- Children might like to bring a favourite toy or book